Chargebacks
“Item not as described.” “Wrong item received.” “The box was empty.” Usually it is the customer’s word against a pick list. The brand eats the cost. Packing footage gives you evidence to attach to the dispute.
Packed on camera.
Returned on camera.
We film every order leaving our Dongguan warehouse as it is picked, packed and sealed. The footage is timestamped and tied to the order. We film every return the moment the box is opened.
Every 3PL claims an accuracy rate. We are the one that shows you the tape.
Example footage
Three arguments you stop having blind.
Return fraud
An empty box. A worn garment. The wrong item or a counterfeit swap. Without a record, the brand and warehouse argue over what came back, and somebody takes the hit. Film it as it opens and the argument ends at receipt.
Carrier claims
A carrier investigation starts by establishing the parcel was real, was packed, and when. The footage gives you that, with a time on it. It does not prove the handoff or what happened after, but it is the part most brands cannot produce at all.
We bill for what the parcel actually weighs.
On our China direct apparel line you are billed on the parcel’s real weight, with no volumetric calculation. Brands keep posting the same complaint about warehouses in this part of the world: being charged for air. Other routes are priced on their own terms and we will tell you which basis applies before you commit.
Inserts are included.
Cards, stickers, care guides, thank-you notes. We do not charge you per insert to put your own brand in your own box.
What brands ask about the footage.
- Do you really film every order?
- Yes. We film every order leaving our Dongguan warehouse at the packing bench, from the pick to the sealed mailer. The footage is timestamped and tied to the order. Every order, not a sample or a spot check.
- What about returns?
- We film every return as it is opened, before anyone handles the contents. What came back is on record when we receive it, not reconstructed afterward.
- Can I use the footage for a chargeback?
- That is largely what it is for. The footage answers claims that a box was empty or the wrong size was sent. It is retained, and we pull it on request, so ask us about a specific order and we go to the tape.
- Does the Los Angeles warehouse do this too?
- No. Not today. We film at Dongguan. Los Angeles is a separate warehouse and does not have camera coverage yet. We will not claim it does until that is true.
- Why does the timestamp matter?
- Because it is far harder to fake than a marketing video. The clock and the station label are burned in by the camera itself, on a fixed mount, running all day across every order. Any of that can be questioned, and it should be. It is still a different kind of thing from a polished clip of someone packing a box.
- What about my customers' privacy?
- Worth being straight about. The camera is aimed at the bench rather than at people, but it does record the shipping label, and that label carries your customer's name and address. The footage is held as an internal business record, it is not published, and we pull a clip when you ask about a specific order. If you sell into the EU or the UK and need this covered in writing for your own data agreement, ask us and we will put it in the contract.